Dead Deal 101: What to do if your Coupons are Denied
I actually posted this awhile ago but after an experience yesterday at a local store, I decided to pull it back to the front. Most of us have had coupon issues at one point or another. The question-what do you do when your coupons are denied?
1. Make sure you’re not wrong. There’s nothing worse than fighting to the death only to discover you were trying to use an expired coupon.
Be humble enough to admit you are wrong and either put the products back or buy them without the coupon.
2. Check the coupon policy and point it out. Are you sure you can use internet coupons at that store, etc? If possible, print the official coupon policy and carry it with you in your binder (be sure to do this for Walmart) so you can point it out to a cashier or manager if needed….nicely, of course.
3. Be nice. Very nice. Even if the temptation hits you to get hysterical.
People do not respond well to screaming and yelling especially over .50 cents.
Honestly, getting extremely upset and hateful over coupons hurts all of us in the long run. Stores will quickly develop attitudes about couponers that will make it difficult for anyone looking for a good deal.
That doesn’t mean that we become push overs, but if all else fails, put the items back instead of yelling.
4. Always, always ask to speak to a manager. Do not take the cashier’s word for it, ask politely to speak to a manager.
Most stores do not train cashiers on coupons, only a few offer coupon training and in fact, it’s actually voluntary. This means it’s completely logical for a cashier to think something weird is happening when you walk out with four bags of free food. Politely asking for a manager will likely clear up the issue.
If the situation persists, ask them to put your items back and get your money back. Then, call/e-mail the corporate office to let them know what happened.
5. Always read the fine print. Does your coupon have a minimum purchase requirement? Is it only good on certain dates? Or, in the case of Walgreens, can it only be used at certain registers?
Sometimes just one little missed sentence can throw the whole deal off. Be sure to take a quick glance at your coupons before you hit the store.
I teach the ‘official’ coupon policies of area stores. However, if Manager Joe decides he doesn’t want to take your coupons-that’s up to him. You’ll have to take that up with corporate.
Typically stores are not supposed to change their coupon policies on a whim and calling the corporate offices can get things right back on track.
I get many e-mails from folks who have had a coupon issues at area stores. While I do want to know if policies have changed and I do want to hear your stories, I do not work for a store so I cannot properly handle the issue for you.
Also, I hate to say it, but mentioning my name at the checkout will not get you special treatment. Maybe one day, but not today.
If you want to see real change or if you think you were done wrong, please contact the manger and/or the corporate offices. They do listen to customers!